Frequently asked questions
What is FULUNE?
FULUNE is a modern Eastern jewelry brand inspired by natural gemstones, meaningful intentions, and everyday rituals.
Our name is inspired by the Chinese words “福禄” (Fu Lu), symbolizing blessings, prosperity, and beautiful wishes. We create thoughtfully designed jewelry that combines Eastern inspiration with modern aesthetics, allowing each piece to carry personal meaning and beauty.
Are FULUNE gemstones natural?
Yes. All FULUNE jewelry is crafted with natural gemstones carefully selected for their unique colors, textures, and natural characteristics.
Because natural stones are formed by nature, each gemstone may have slight variations in color, pattern, and texture. These natural differences make every piece beautifully unique.
What makes FULUNE jewelry special?
At FULUNE, we believe jewelry can be more than an accessory.
Each piece is thoughtfully designed around the natural beauty of gemstones, combining colors, shapes, and textures to create wearable works of art.
Every bracelet and necklace is handcrafted with care, making each piece meaningful, personal, and unique.
What do the gemstones represent?
Different gemstones have been traditionally associated with different meanings and intentions across cultures.
Our Energy Collections are designed around these symbolic meanings:
- Calm & Balance — moments of peace and harmony
- Love & Connection — compassion and meaningful relationships
- Abundance & Prosperity — growth and positive opportunities
- Strength & Confidence — courage and inner strength
Please note that gemstone meanings are based on cultural traditions and personal beliefs, not scientific claims.
Are FULUNE pieces handmade?
Yes. Each FULUNE piece is carefully handcrafted by skilled artisans.
From selecting gemstones to arranging colors and assembling each piece, every step is completed with attention to detail and intention.
The slight variations found in handmade jewelry are part of what makes each piece one of a kind.
How do I choose the right bracelet size?
We recommend measuring your wrist before ordering.
Wrap a soft measuring tape or string around your wrist where you would normally wear your bracelet, then choose the closest size.
Our standard bracelet sizes are:
- Small: 6.5 inches (16.5 cm)
- Medium: 7 inches (17.5 cm)
- Large: 7.5 inches (18.5 cm)
If you need help selecting a size, please contact our customer care team.
How should I care for my gemstone jewelry?
To keep your FULUNE jewelry looking beautiful:
- Avoid prolonged contact with water, perfume, and chemicals
- Remove jewelry before swimming, showering, or exercising
- Store your jewelry in a dry place when not wearing
- Gently clean with a soft cloth when needed
Natural gemstones are beautiful but should be treated with care.
How long does shipping take?
We carefully prepare every FULUNE order before shipping.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Time
Once shipped, delivery usually takes approximately:
United States:
5–10 business days
International Orders:
7–15 business days
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that delivery times may vary due to carrier delays, holidays, weather conditions, or customs procedures.
For more details, please visit our Shipping Policy.
Can I return or exchange my order?
We want you to love your FULUNE jewelry.
If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return:
- Items must be unused and unworn
- Items must be in their original condition
- Original packaging must be included
- Order information must be provided
For hygiene and quality reasons, we are unable to accept returns for items that show signs of wear, damage, or improper care.
Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow additional processing time depending on your bank or payment provider.
For complete details, please visit our Return & Refund Policy.
Can I change or cancel my order after placing it?
We begin preparing orders shortly after they are placed to ensure fast processing.
If you need to make changes or cancel your order, please contact us as soon as possible with your order number.
Once an order has entered processing or has been shipped, we may not be able to make changes or cancellations.
What happens if my order arrives damaged or incorrect?
We carefully inspect every piece before shipping.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the item and packaging
Our team will review the issue and provide the appropriate solution, including replacement or refund when applicable.